My E-Commerce Site

Exchange Policy – [Your Store Name]

Effective Date: [Insert Date]

At [Your Store Name], we want you to be completely satisfied with your purchase. If you received a defective, damaged, or incorrect product, we offer an exchange policy to ensure you get the right item. This policy explains the conditions and procedures for requesting an exchange.

1. Eligibility for Exchange

You are eligible for an exchange if:

The product received is damaged or defective upon arrival.
The product is incorrect (different from what you ordered).
The product has size or variant issues due to our mistake (if applicable).

Exchanges are not available for:

Change of mind after purchase.
Products that have been used, washed, or altered.
Items marked as "Final Sale" or "Non-Returnable" in the product description.
Custom-made or personalized products.
Digital products, gift cards, and downloadable content.

2. Exchange Request Timeframe

You must request an exchange within 7 days of receiving your order. Requests made after this period may not be accepted.

3. How to Request an Exchange

To initiate an exchange, follow these steps:

Contact Customer Support

Email us at [Your Email Address] or call [Your Phone Number].
Provide your order number and a brief explanation of the issue.

Provide Proof

Attach clear photos/videos of the damaged, defective, or incorrect item.
Include packaging details if necessary.

Wait for Approval

Our team will review your request and respond within 2-5 business days.
If approved, we will guide you on the return process and replacement shipment.

4. Exchange Processing

Once we receive the returned item, we will inspect it and process the exchange.
If the item is out of stock, we may offer a replacement with a similar product, store credit, or a refund (as per your preference).
The exchanged item will be shipped within 5-7 business days after approval.

5. Shipping Costs & Returns

If the exchange is due to our mistake (wrong or defective item), we will cover the return shipping cost.
If the exchange is due to a customer preference (size or color change, if applicable), the customer must bear the return shipping cost.
You must return the item in its original packaging with all tags and accessories intact.

6. Order Cancellation & Exchanges

If your order has not been shipped yet, you can request an exchange or modification.
Once an order is shipped, you must follow the exchange process after receiving the product.

7. Non-Exchangeable Items

Certain items cannot be exchanged due to hygiene, safety, or custom production reasons, including but not limited to:

Undergarments, swimwear, and personal care products.
Perishable goods like food and beverages.
Electronics and appliances once used.
Customized or made-to-order items.

8. Changes to This Policy

We reserve the right to update or modify this Exchange Policy at any time. Any changes will be reflected on this page with an updated effective date. Your continued use of our website and services constitutes acceptance of the revised policy.

9. Contact Us

For any exchange-related queries, please contact us:

[Your Store Name]
[Your Email Address]
[Your Phone Number]
[Your Office Address]

By making a purchase from our website, you acknowledge and agree to this Exchange Policy.

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Exchange Policy