My E-Commerce Site

Refund Policy – [Your Store Name]

Effective Date: [Insert Date]

At [Your Store Name], we are committed to ensuring customer satisfaction with every purchase. If you are not entirely satisfied with your order, we offer a refund policy under specific conditions. This policy outlines the terms and procedures for requesting a refund.

1. Eligibility for Refund

Refunds are applicable under the following conditions:

The product you received is damaged, defective, or incorrect due to our error.
You did not receive your order within the expected delivery timeframe, except in cases of force majeure or incorrect shipping details provided by you.
The item does not match the description provided on our website.
If you cancel your order before it is shipped, a full refund will be processed.

Refunds will not be provided for the following reasons:

Change of mind after purchase.
Products that have been used, altered, or damaged after delivery.
Digital products, gift cards, and downloadable content (if applicable).
Clearance, final sale, or non-returnable items (as mentioned in the product description).
Shipping delays caused by unforeseen events, such as natural disasters, strikes, or customs delays.

2. Timeframe for Refund Requests

To be eligible for a refund, you must submit your request within 7 days of receiving the product. Requests made after this period may not be accepted.

3. How to Request a Refund

To initiate a refund request, please follow these steps:

Contact Customer Support

Email us at [Your Email Address] or call [Your Phone Number].
Provide your order number and a brief description of the issue.

Provide Proof

Attach clear photos/videos of the defective, damaged, or incorrect product.
Include packaging details if relevant.

Wait for Approval

Our team will review your request and respond within 2-5 business days.
If approved, we will guide you on the next steps.

4. Refund Processing

Once your refund request is approved, the refund will be processed as follows:

If the payment was made via credit/debit card, the refund will be credited back to your original payment method within 5-10 business days.
If you paid via UPI, PayPal, or online banking, the refund will be credited within 3-7 business days.
If the refund is issued as store credit, you will receive a voucher code that can be used for future purchases.
If you have opted for an exchange instead of a refund, we will ship the replacement product as soon as possible.

5. Partial Refunds

In certain situations, only partial refunds may be granted:

If the product is returned used or damaged but qualifies for a refund.
If an order with multiple items has a refund request for only one or some products.
If shipping charges are non-refundable (case-by-case basis).

6. Shipping Costs & Returns

If the refund is due to our mistake (wrong or defective product), we will cover the return shipping cost.
If the refund is due to customer preference (if applicable), the customer will bear the return shipping cost.
In cases where a product needs to be returned, we will provide instructions on where to send it.

7. Order Cancellation & Refunds

Orders can be canceled before shipment for a full refund.
Once an order has been shipped, it cannot be canceled. You may request a return or refund after receiving the product (as per eligibility criteria).

8. Late or Missing Refunds

If you have not received your refund within the expected time, please:

Check your bank or payment provider for any processing delays.
Contact your credit card company, as refunds may take time to reflect.
If the issue persists, reach out to us at [Your Email Address].

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any updates will be posted on this page with a revised effective date.

Continued use of our website constitutes acceptance of the updated policy.

10. Contact Us

For any refund-related queries, please contact us:

[Your Store Name]
[Your Email Address]
[Your Phone Number]
[Your Office Address]

By making a purchase from our website, you acknowledge and agree to this Refund Policy.

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Refund Policy